What’s Included
A complete picture of your survey readiness
Each engagement is customized to your provider type, regulatory history, and most pressing survey risks — covering both the clinical record and the physical environment.
Mock Survey & Regulatory Readiness
Pre-Survey Document Request & Intake Review
We request and review your current policies, recent survey history, deficiency records, and staffing documentation before arriving on site — so we walk in prepared.
On-Site Simulation Using Actual DSHS Protocols
A full mock survey conducted using the same tools, state regulatory references, and surveyor processes your survey agency uses — tailored to your specific license type (AL, SNF, Memory Care, Home Health, etc.).
Staff Interviews at All Levels
We interview frontline staff, supervisors, and administrators — exactly as a real surveyor would — to assess the gap between written policy and daily practice.
Exit Conference with Prioritized Findings
A structured exit conference with your leadership team covers all identified risks, prioritized by severity, with immediate guidance on next steps.
Written Report with Citation Risks & Recommendations
A clear written findings report delivered within 5–10 business days, organized by citation risk level and aligned to the specific state and CMS requirements for your provider type.
Optional Plan of Correction (POC) Development & Support
For organizations that need additional support, we develop and monitor your Plan of Correction through implementation — including 30/60/90-day check-ins.
Fire & Life Safety Survey Preparedness
On-Site Fire & Life Safety Audit
Our consultant conducts a full on-site audit using CMS Life Safety Code requirements and your state’s survey protocols — walking every area of your facility with trained eyes.
Emergency Procedure Review & Documentation Assessment
We review your evacuation procedures, drill records, staff training documentation, and post-drill evaluations against current CMS and state requirements.
Physical Plant Walk-Through with Risk Prioritization
Room-by-room and corridor-by-corridor assessment of physical plant life safety conditions — exit signage, fire door hardware, sprinkler systems, corridor clearance, and more.
Written Findings with Specific Remediation Steps
Life safety findings are included in your integrated survey preparedness report — prioritized by deficiency risk with clear, actionable remediation steps your team can execute.
Who It’s For
Aging services providers across the continuum
Our consultants are experienced across every provider type.
Assisted Living | Memory Care Communities | Skilled Nursing Facilities | CCRCs / Life Plan Communities | Home Health Agencies | Hospice Providers
Why LeadingCare
What makes us different
We’re not a national firm parachuting in with a generic approach. We are your local, home-based consultants.
| Regulatory Depth Our WA based consultants specialize in local regulation specific to skilled nursing, assisted living, and beyond — not just federal CMS standards that national firms rely on. |
Clinical & Life Safety Onsite Engagement On-site, face-to-face support for clinical mock surveys and fire and life safety reviews — each visit focused on the specific survey area you choose, so you clearly understand your readiness before surveyors arrive. |
Post-Survey Partnership We don’t hand you a report and leave. We remain engaged for POC implementation, staff training follow-through, and check-ins as needed — rural and urban providers alike. |
Mission Alignment LeadingCare is a division of LeadingAge Washington. We understand the governance, culture, and financial realities of operators across the state. |
Our Team is Here for You
Annie Zell, VP of Consulting and Member Solutions, Principal Consultant
Annie Zell leads a team of industry experts who work alongside senior living providers as trusted advisors — practical, direct, and deeply familiar with the regulatory landscape providers face every day.
Together, they bring expertise in state regulations, along with clinical and operational knowledge across the full senior living continuum — from assisted living and memory care to skilled nursing, home health, and hospice. They understand the governance, culture, and financial realities of nonprofit operators because they have worked alongside them.
Every LeadingCare engagement begins with listening. The team provides a collaborative, customized, and hands-on approach — the goal is always to leave your organization stronger, more confident, and better prepared for what’s ahead.
Schedule a Free Consult with Annie
Get StartedSchedule your free 45-minute consultTell us where you are, what you’re facing, and what would make the most difference. We’ll take it from there.Schedule a Free Consult with Annie
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