What’s Included
What you get with every engagement
Every LeadingCare engagement is customized to your organization’s specific context, provider type, and regulatory history — not a generic checklist.
QAPI Program Design & Facilitation
We design, implement, and facilitate your Quality Assurance and Performance Improvement program — building the internal structure to sustain it long-term, not just satisfy a surveyor.
Incident Reporting System Design & Root Cause Analysis
We help you build incident reporting systems that capture the right information and generate meaningful root cause analyses that drive real improvement.
Medication Management Audits
Controlled substance handling reviews, medication error prevention assessments, and nurse aide medication assistance protocol (MMAP) audits aligned with your state’s requirements.
Infection Prevention & Control Program Assessment
Comprehensive IPCP assessments including standard and transmission-based precautions, outbreak response protocols, hand hygiene audits, and PPE competency verification.
DSHS Complaint Investigation Response & Remediation
If your organization has received a complaint investigation, we provide expert response planning, remediation strategy, and documentation support.
Post-Survey Plan of Correction Drafting & Monitoring
We draft Plans of Correction following real surveys and monitor implementation through the resolution period — keeping your team on track and accountable.
Who It’s For
Senior living providers across the continuum
Our consultants are experienced across every provider type.
Assisted Living | Memory Care Communities | Skilled Nursing Facilities | CCRCs / Life Plan Communities | Home Health Agencies | Hospice Providers
Why LeadingCare
What makes us different
We’re not a national firm parachuting in with a generic approach. We are your local, home-based consultants.
| Regulatory Depth Operational guidance that is grounded in state specific regulations — not generic national compliance frameworks. |
Practical, Not Theoretical Annie and the LeadingCare team have worked inside senior living organizations. The support we offer is grounded in how providers actually operate day-to-day. |
Mission Alignment We understand the budget realities, governance structures, and workforce challenges of senior living providers. |
Flexible Engagement Models From a single-project consultation to an ongoing retainer, we work within the scope and timeline that fits your organization’s needs and resources. |
Our Team is Here for You
Annie Zell, VP of Consulting and Member Solutions, Principal Consultant
Annie Zell leads a team of industry experts who work alongside senior living providers as trusted advisors — practical, direct, and deeply familiar with the regulatory landscape providers face every day.
Together, they bring expertise in state regulations, along with clinical and operational knowledge across the full senior living continuum — from assisted living and memory care to skilled nursing, home health, and hospice. They understand the governance, culture, and financial realities of nonprofit operators because they have worked within them.
Every LeadingCare engagement begins with listening. The team provides a collaborative, customized, and hands-on approach — the goal is always to leave your organization stronger, more confident, and better prepared for what’s ahead.
Schedule a Free Consult with Annie
Get StartedSchedule your free 30-minute consultTell us where you are, what you’re facing, and what would make the most difference. We’ll take it from there.Schedule a Free Consult with Annie
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