What We Do

Multiple ways LeadingCare supports your organization

Each service is designed around state regulations so the guidance you receive is directly relevant to your organization. 

Survey Readiness

Comprehensive on-site mock surveys and fire/life safety audits using actual survey agency protocols and state regulations — covering both the clinical and physical environment surveyors assess.

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Operational Support

Ongoing and project-based consulting to strengthen the systems behind your daily operations — including to help organizations increase efficiency and quality care.

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Policy & Procedure Development

Custom policy and procedure development aligned to state regulations and CMS standards — built for how you actually operate, not adapted from a generic national template.

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Clinical Support

Customized programs for clinical leaders and frontline teams — from one-to-one nursing leadership coaching to documentation training, regulatory deep dives, and post-survey follow-up support.

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Training & Education

Customized training and coaching for staff, leadership, and boards — from DNS excellence and documentation training to operations and leadership development, built around your organization's own learning gaps, not a generic curriculum.

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Annie Zell, VP of Consulting and Member Solutions, Principal Consultant

Annie Zell leads a team of industry experts who work alongside senior living providers as trusted advisors — practical, direct, and deeply familiar with the regulatory landscape providers face every day.

Together, they bring expertise in state regulations, along with clinical and operational knowledge across the full senior living continuum — from assisted living and memory care to skilled nursing, home health, and hospice. They understand the governance, culture, and financial realities of nonprofit operators because they have worked alongside them.

Every LeadingCare engagement begins with listening. The team provides a collaborative, customized, and hands-on approach — the goal is always to leave your organization stronger, more confident, and better prepared for what’s ahead. Schedule a free consult with Annie here. 

 

Who It’s For

Aging services providers across the continuum

Our consultants are experienced across every provider type.
Assisted Living | Memory Care Communities | Skilled Nursing Facilities | CCRCs / Life Plan Communities | Home Health Agencies  | Hospice Providers

 

Get Started

Schedule your free 30-minute consult

Tell us where you are, what you’re facing, and what would make the most difference. We’ll take it from there.
Book Free Consult with Annie