The Five Star Preview Reports are now available. To access these reports, select the CASPER Reporting link located on the CMS QIES Systems for Providers page. Once in the CASPER Reporting system, select the ‘Folders’ button, then select ‘My Inbox’ or the Inbox beginning with ‘LTC’ and the state abbreviation followed by a facility ID. The reports only remain in the QIES system for a short amount of time, so please save and/or print these reports for your records.

Nursing Home Care Compare will update with the May Five Star data on May 26, 2021.

Important Note: The 5 Star Help Line (800-839-9290) will be available May 24 through May 28, 2021.

Please direct your inquiries to BetterCare@cms.hhs.gov  if the Help Line is not available.