Calendar

The Need for Great Managers

The main driver for employee retention is having a great boss. In fact, according to Gallup Management Research, 70% of an employee’s engagement is determined by the employee’s relationship with their direct supervisor.

70% of an employee’s engagement is determined by the employee’s relationship with their direct supervisor.

Most managers have been promoted from staff positions but have never received management training. When you train managers, everyone wins! Your employees win, your customers win, and your organization wins.

Great managers produce higher employee engagement, productivity, retention, improved teamwork, and higher customer satisfaction.

About the Training

You will find the training clear, practical, and engaging. Participants will be welcomed, challenged, and affirmed. The training will include many practical exercises and demonstrations for the purpose of skill-building.

These trainings will be cohort style, meaning you will go through the series with the same group of people for each session.

Each session will come with professionally designed handouts and resource materials.

Cost

Member rate: $350 per individual; Nonmember rate: $490 per individual

This series will take place 9:00-10:00am every other Tuesday from January 16 – April 9. Here is the schedule:

January 16 – Employee Engagement
Many organizations seek to retain employees by continually adding perks. But according to Gallup Research, 70% of an employee’s engagement is determined by their relationship with their direct supervisor. This session focuses on how a manager can increase employee enthusiasm, commitment, and enthusiasm.

January 30 – Employee Accountability
One person can’t make a team, but one person can break a team. Poor performers have a negative effect on an organization’s work culture and reputation. Using Del’s D-I-R-E-C-T Model of Corrective Feedback, you will learn a step-by-step approach to handling difficult conversations with competence and confidence.

February 13 – Conflict Resolution
In every organization there is internal competition, department silos, and interpersonal conflict. In this session, you will learn a practical approach to conflict management so you can be a ‘bridgebuilder’ and create a workplace where everyone is working together.

February 27 – Hire Smart
Getting the right people on board is one of the most important responsibilities of a manager. However, most organizations have an undisciplined and unfocused approach to hiring people. In this session you will learn to how conduct a thorough interview, select a solid candidate, and get them started strong during orientation.

*NEW DATE* March 19 – Service Excellence
Customer service today is hit or miss. Some team members deliver excellent service and others don’t. A chain is only as strong as its weakest link. Your goal is to create an environment where every team member provides exceptional service. In this session, you will learn how to build a culture of service excellence.

March 26 – Emotional and Relational Intelligence
Technical skills get you in game, but relational skills enable you to win the game. The higher up in the organization you go, the more important interpersonal skills are. In this session, you will learn how to make your emotions work for, rather than against, you. You will also learn how to establish positive relationships and connect with others in a meaningful way.

April 9 – Personal Effectiveness and Replenishment
We all have too much to do and too little time to do it in. The result is being overwhelmed, stressed, and doing things at the last minute. But you can have your act together, stay ahead of things, and feel fulfilled. In this session, you will learn to clarify your highest priorities, work in a meaningful way, and live on purpose.

Click here for full series information.