The Five Star Preview Reports will be available on October 18, 2021. To access these reports, select the CASPER Reporting link located on the CMS QIES Systems for Providers page. Once in the CASPER Reporting system, select the ‘Folders’ button, then select ‘My Inbox’ or the Inbox beginning with ‘LTC’ and the state abbreviation followed by a facility ID. The reports only remain in the QIES system for a short amount of time, so please save and/or print these reports for your records.

Nursing Home Care Compare will update with the October Five Star data on October 27, 2021.

Important Note: The 5 Star Help Line (800-839-9290) will be available October 25 through October 29, 2021.
Please direct your inquiries to BetterCare@cms.hhs.gov  if the Help Line is not available.