A training program to help nurse managers and team leaders acquire critical leadership and supervisory skills.  Free for LeadingAge National members. 

What’s Included

Developed by the LeadingAge LTSS Center @ UMass Boston in partnership with the University of Wisconsin-Madison School of Nursing, this training program provides nursing professionals with the skills and knowledge to become more effective coaches, leaders, and supervisors—and includes an implementation guide and companion activities to ensure the learning is incorporated into daily practice. 

Content Outline 

Leadership 

• Different leadership skills, how to develop these skills, and how to specifically apply them in long-term nursing care. 
• Coaching and Supervising 

 Effective techniques for working with CNAs. 

• Critical Thinking 
• The importance of critical thinking, effective approaches and techniques to critical thinking, and critical thinking barriers and facilitators. 

 Communication 

• How communication between nurses and staff can sometimes go awry and provides steps for communicating more effectively. 

 Managing Conflict 

• Understanding the negative impact of staff conflict in long-term care, and techniques to turn conflicts into useful experiences. 

 Diversity 

• An overview of how people differ, how the work environment can be enriched by differences, and how to be understanding and respectful of differences. 

 Working With Management 

• How nurses can work together with management and techniques for communicating with management. 

Please Note: Each of the content modules takes about one hour to complete, depending on the pace of the nurse completing the training. We recommend completing one module each week with an additional hour each week for in-person coaching and discussion.