The Five Star Preview Reports will be available on July 19, 2021. To access these reports, select the CASPER Reporting link located on the CMS QIES Systems for Providers page. Once in the CASPER Reporting system, select the ‘Folders’ button, then select ‘My Inbox’ or the Inbox beginning with ‘LTC’ and the state abbreviation followed by a facility ID. The reports only remain in the QIES system for a short amount of time, so please save and/or print these reports for your records.

Nursing Home Care Compare will update with the July Five Star data on July 28, 2021.

Important Note: The 5 Star Help Line (800-839-9290) will be available July 26 through July 30, 2021.

Please direct your inquiries to BetterCare@cms.hhs.gov if the Help Line is not available.