◂  November 2019

Nurse Management in Long Term Care 3-Day Summit: From the Basics to the Advanced
11/13/201911/15/2019All Day

Published by: ellyadmin


Wesley Des Moines
816 S. 216th Street
Des Moines WA 98198-6441




Cassi Meritt


This course is designed to provide basic and advanced information about Nurse Management in Long Term Care. This is an opportunity to develop essential skills necessary for your important role in ensuring resident care and managing staff. All relevant Federal and State regulations will be reviewed and interpreted for use in day to day compliance and leadership with focus on a person-centered culture. The new survey process will be addressed: how it differs from the current process and how you can best prepare for the revamped survey in the context of the revised requirements of participation. A full day is devoted to effective Leadership Principles and development of Quality Assurance & Performance Improvement (QAPI) fundamentals for compliance with CMS standards. Skills and learning are sharpened with small group discussions and role-playing. 


  • Understand the Federal Regulations and interpretive guidelines.
  • Discuss policies and procedures needed for compliance with the Federal Regulations.
  • Demonstrate an understanding of the regulations through discussion of case studies.
  • List the key criteria for an effective quality management system.
  • Develop key performance measures.
  • Analyze Nurse Managers’ role in the development and implementation of quality standards. 


November 13, 2019

8:30 am Check-in each day

9:00 am – 5:00 pm Agenda

  • Nurse Manager Role & Responsibilities
  • Review of Regulations & Interpretive Guidelines – Quality of Care
  • Compliance Issues / System Development
  • Application of Interpretive Guidelines in survey situations
  • Case studies

November 14, 2019

9:00 am – 5:00 pm Agenda 

  • Review of Regulations & Interpretive Guidelines
  • Quality of Care and Beyond
  • Compliance Issues / System Development
  • Application of Interpretive Guidelines in survey situations
  • Case studies

 November 15, 2019

9:00 am – 4:00 pm  Agenda

  • Review of Survey Tasks
  • QIS – Survey Management
  • Survey Management
  • Quality Assurance and Performance Improvement (QAPI) – Key Components

Speaker: Demetria (Demi) Haffenreffer, RN, MBA

Bio: Demi has made long-term care her profession since 1973, first as a Director of Nursing and for the last thirty-five years as a consultant.  Demi is known as a dynamic and interesting presenter. Her thorough knowledge of the regulations combined with her extensive hands-on experience provide for practical, everyday solutions to the challenges facing the care giver and facility.

In 2011, Demi assisted the Colorado Foundation for Medical Care with a CMS grant to publish the Model Program for Quality Performance called “QAPI.”  Demi is a facilitator for the AHCA Leadership Excellence Self-Assessment System and is currently serving on the Washington Health Care Association Quality Improvement Committee. She has served on the American Healthcare Association (AHCA) Quality Improvement Committee, Oregon State Resident Safety Review Council, the Steering Committee of MOVE (Making Oregon Vital for Elders, an outreach of the Pioneer Network), as a member of Oregon Patient Safety Commission, and as a Master Examiner on the Board of Examiners for the AHCA’s Quality Improvement Award, an award granted to the top performing facilities in the Nation.  Demi has taught workshops nationally and internationally on a variety of subjects pertinent to long-term care and has authored five policy and procedure manuals.

Her depth of knowledge, breadth of experience and her communication skills have made her a sought after  resource and advocate for facilities facing regulatory disputes, as well as for expert review and testimony for attorneys facing litigation in the Pacific Northwest and nationwide.

Registration Fees: (include 20 CEs, lite breakfast, lunch, refreshments, training materials)

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