◂  October 2019

Fall Leadership Summit! Leave Them Smiling! Hospitality Training Program

Published by: ellyadmin


Hotel Murano
1320 Broadway
Tacoma, Washington 98402




Cassi Meritt


Full day! LifeSpire of Virginia brings to  LeadingAge Washington the “Leave Them Smiling!” Hospitality Training Program ~ Teams are encouraged to attend!


Program: The expectation of seniors is evolving — retirement communities should be vibrant, interesting places that offer interesting social activities, restaurant-quality food, and outstanding amenities and services. If these have become the new standards, how does a senior living community emerge as a leader in the industry? One answer is to have a robust and enduring hospitality program. LifeSpire of Virginia has created such a program for our communities: Leave Them Smiling! Leave Them Smiling! is a hospitality training program developed by LifeSpire of Virginia for staff at all levels of the organization. It is a hospitality initiative developed by a senior living community for senior living communities.


Take-aways: Instilling hospitality into the culture of our communities involves weekly huddles that focus on a specific hospitality principle, staff recognition, and ongoing training for new staff and train-the-trainers. We place special emphasis, but not limited to, concierge, facilities, dining, and health services. We measure our progress by including questions related to hospitality on our resident satisfaction surveys.  Our goal for this Summit is to help your community begin to define your own culture of hospitality and take the steps to implement it.

Ann Lovell, APR, Corporate Director of  Communications, LifeSpire of Virginia

As LifeSpire of Virginia’s corporate storyteller, Ann leads LifeSpire’s communication and public relations efforts, sharing the good work that LifeSpire does to benefit residents, staff and the greater communities in which LifeSpire communities are located. Ann grew up in East Tennessee and moved to Richmond, Virginia, in 2012 after serving 13 years in media roles in the Philippines, South Korea and Thailand with the Southern Baptist International Mission Board. She joined LifeSpire of Virginia in 2016. Ann holds a Bachelor of Science degree from Middle Tennessee State University and accreditation in public relations (APR) through the Public Relations Society of America.


Guest Speaker:  Gea Sijpkes ,  CEO, Humanitas, Deventer, Netherlands

A Smile a Day, Keeps the Doctors Away!  




Location: Hotel Murano, Tacoma  More   Lodging link

Date/Time: October 9, 2019  8:45 a.m. 4:30 p.m.

Registration Details 

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