What We Do
Four ways LeadingCare supports your organization
Each service is designed around Washington State regulations — WAC, RCW, and DSHS protocols — so the guidance you receive is directly relevant to your next survey.
Survey Preparedness
Comprehensive on-site mock surveys and fire/life safety audits using actual DSHS protocols and WAC regulations — covering both the clinical and physical environment surveyors assess.
Learn moreOperational Support
Ongoing and project-based consulting to strengthen the systems behind your daily operations — QAPI, incident reporting, medication management, infection prevention, and more.
Learn morePolicy & Procedure Development
Custom policy and procedure development aligned to WAC regulations and CMS standards — built for how you actually operate, not adapted from a generic national template.
Learn moreClinical Support
Customized programs for clinical leaders and frontline teams — from one-to-one DNS leadership coaching to documentation training, regulatory deep dives, and post-survey follow-up support.
Learn more
Your Consultant
Annie Zell, Principal Consultant
Annie works alongside Washington State senior living providers as a trusted advisor — practical, direct, and deeply familiar with the regulatory landscape providers face every day.
With expertise in Washington State regulations including WAC 388-78A, WAC 388-97, and WAC 246-335, Annie brings clinical and operational knowledge across the full senior living continuum — from assisted living and memory care to skilled nursing, home health, and hospice. She understands the governance, culture, and financial realities of nonprofit operators because she has worked alongside them.
Every LeadingCare engagement begins with listening. Annie’s approach is collaborative and practical — the goal is always to leave your organization stronger, more confident, and better prepared for what’s ahead.
Schedule a Free Consult with Annie
Who We Serve
Built for Washington State providers across the full continuum
LeadingCare is the only Washington State-based consulting firm positioned to serve nonprofit providers across the full senior living continuum under one integrated team.
Assisted Living (WAC 388-78A) | Memory Care Communities | Skilled Nursing Facilities (WAC 388-97) | CCRCs / Life Plan Communities | Home Health Agencies (WAC 246-335) | Hospice Providers
Get StartedSchedule your free 45-minute consultTell us where you are, what you’re facing, and what would make the most difference. We’ll take it from there.Schedule a Free Consult with Annie
|
