Social Services Coordinator

Social Services Coordinator

April 30, 2019

Would you like the opportunity to work at an amazing new company with a brand new modern facility? Heron’s Key, a member of Emerald Communities, is a premier life plan community (CCRC) in the Pacific Northwest. It is comprised of 45 skilled nursing beds, 36 assisted living apartments, and 194 independent living residences. We are dedicated to providing our residents the best senior living experience in the Puget Sound area. We have an awesome team and offer 100% paid benefits, set schedules, Paid PTO and Holidays! Don’t miss this opportunity, apply now!!


The Social Services Coordinator is responsible for managing programs that meet the psycho-social needs of residents residing in Penrose Harbor. The coordinator plans, organizes, develops Social Services operations in accordance with state and federal regulations and guidelines.


  • Bachelor’s degree in social services or related field
  • Three years’ experience in a long term, geriatric care setting.


  • Knowledge of federal, state and local regulations.
  • Initiative and creativity.
  • Skilled in recognizing physical, mental and emotional needs of residents and good judgment in making decisions about actions to be taken regarding those needs.
  • Excellent inter-personal skills.
  • Tactful, enthusiastic and courteous when interacting with residents, family members and staff.
  • Empathy and sensitivity to needs of ill, aged and disabled persons.
  • Patience, poise and dignity in an emergency or crisis.
  • Ability to work in close cooperation with professional and non-professional staff members
  • Ability to maintain confidentiality.
  • Excellent English communications skills both verbal and written

Essential Duties as MANAGER:

  • Completes all annual staff performance appraisal forms, directly or through subordinates; delivers to Human Resources through department head by due date. Meets with staff members on an ongoing and continual basis to review performance and provide feedback, guidance and instruction needed.
  • Selects candidates, trains, assigns and supervises staff, directly or through subordinates. Ongoing evaluation of performance of staff, initiates disciplinary action and consults with Human Resources regarding employee issues.
  • Plans for and recommends space, staffing, training and equipment needed to meet resident needs and /or to provide other services. Needs are demonstrated by budget, goals and objectives, reports and other departmental records.
  • Prepares annual budget to provide appropriate level of care and establish financial goals. Justifies assumptions used in compilation.
  • Participates in applicable committees and meetings as required.
  • Completes required in-services.
  • Responds to internal and external communication timely and appropriately utilizing customer service approach.
  • Promotes a teamwork mentality throughout all aspects of position.
  • Communication and support of campus wide initiatives and goals to staff level to ensure all employees are aware of the organization’s overall goals and objectives.
  • Develops & implements departmental policies & procedures.
  • Supports employee Safety programs and initiatives, ensuring no lost time caused by work related injuries.


  • Completes supportive visits to residents as indicated in the plan of care and as needed to meet psychosocial needs.
  • Collaborates with clinical staff to ensure a holistic approach to services is considered.
  • Obtains and documents in residents’ medical chart their comprehensive social history.
  • Establishes plan of care for each resident within regulated time lines.
  • Documents resident’s progress in the resident’s medical record.
  • Conducts discharge planning and coordinates resident-directed discharge plan goals.
  • Assists with investigations of incidents related to resident’s psychosocial wellbeing including allegations of abuse.
  • Assists with investigation of lost or stolen resident property.
  • Provides opportunity for resident/family to participate in plan of care i.e. care plan meetings, care guide updates/revisions.
  • Utilizes appropriate tools for resident assessment.
  • Manages PASRR screenings according to state regulation.
  • Informs/assists residents understand their rights to create and execute advanced directives.
  • Maintains resident feedback form/grievances process and state required log.
  • Prepares and delivers resident communications i.e. Medicare and room change notices.
  • Coordinates return of resident’s possessions to the family/responsible party after discharge.
  • Maintains resident and family educational informational files and provide/implement when appropriate i.e. resident rights, community resources, facility agreements and contracts, Medicare/ Medicaid, interpretive services, transportation, hospice services, mental health services.
  • Be observant of changes in residents and report immediately to nursing staff.
  • Conducts initial, quarterly and annual assessments as appropriate.
  • Collaborates with the MDS Coordinator to ensure accurate and timely MDS completion.
  • Implements and maintains Quality Assurance Program for the Social Services departments i.e. psych rounds, resident feedback form patterns.
  • Provides in-service/orientation training to staff involving social services topics i.e. resident rights, abuse and neglect.

Company Info

Company Name
Heron's Key

Company URL

Contact Name
Tiffany Zorb



Heron's Key
4340 Borgen Blvd
Gig Harbor, WA 98332