Health Services Administrator

June 21, 2023

Emerald Heights is a premier life plan community located in Redmond, Washington! We are dedicated to providing our residents the best senior living experience in the Puget Sound area and offer a full continuum of care from independent living to assisted living, skilled nursing and memory care.

The Health Services Administrator is a key member of the Emerald Height’s senior leadership team and is responsible for the coordination and provision of high quality resident care throughout the Emerald Heights campus; Independent Living, Skilled Nursing, Assisted Living, and Memory Care. We host 16 memory care beds, 40 assisted living beds and 61 skilled nursing beds. It is an exciting time to join a great team as our Administrator. We will be breaking ground on a new Assisted Living building, consisting of 54 1-bedroom units, an upscale dining venue, a salon, living and activity common spaces, and other amenities beginning in August, and we will then plan for the renovation of our skilled nursing and memory care. Joining our team now will give you the chance to be a part of this excitement, significantly impacting the design and programming within the space, and ultimately improve the aging experience for an active and engaged senior population.

Using a continuous quality improvement approach, the Administrator will ensure compliance with Emerald Height’s values, code of conduct, policies and procedures as well as all applicable federal, state, and local laws and regulations. You’ll be joining a team of dedicated and compassionate care givers, focused on meeting our high standards of care, and joining an organization continually investing in itself and its people. Come be a part of something great!

Pay Scale:
$123,000.00 – $184,530.00

(Also eligible for bonus)

We offer:

100% paid medical, dental and vision, employer paid life insurance and AD&D for employees working 30+ hours/week (Option to buy-up if desired). In addition, we offer a Flexible Spending account for medical and childcare reimbursements with a $500.00 rollover feature (No Rollover on childcare) AND the option to purchase Long Term disability insurance. Eligibility begins the first of the month following 30 days of employment. Employees are able to enroll in our company’s 403(B) plan (Eligibility on 403b – 20+ hours per week) – We match 50 cents for every dollar saved up to 10% of your annual salary. Matching begins the first of the quarter following 1 year of employment. Full-time employees are eligible to accrue up to 21 paid time off days, 6 paid holidays and 3 personal days. Pro-rated paid time off is available to part-time employees.

In Addition, we offer:

Tuition reimbursement
Employee Discount Program
Employee Assistant Program (EAP) through Wellspring Family Services
Gym/Pool
Free Parking
Free meal
Beautiful walking paths around the community
(Benefits and Vacation based on the number of hours you work)

Essential Functions:

Provide daily oversight and support to Nursing, Social Services, and Clinic departments.
Work in collaboration with all departments to ensure residents are provided with exceptional care and services promoting independence and choice.
Ensure all federal, state, and local regulations for skilled nursing and boarding home are consistently followed.
Coordinate and facilitate a continuous quality improvement program incorporating all disciplines.
Develop and implement an ongoing program to test performance against QIS standards and regulations.
Primary liaison for therapy contract ensuring clinical, regulatory, and financial expectations are met.
Primary liaison for Medical Director ensuring clinical and regulatory expectations are met.
Primary liaison for surveyors or inspections made by authorized government agencies as requested.
Prepare, monitor, and document plan of correction and subsequent actions taken to correct deficiencies and mitigate future occurrences.
Facilitate and maintain proper documentation supporting the construction review process for all proposed modifications in Corwin Center.
Maintain contracts or similar documents with all outside providers of healthcare and other services in accordance with policy.
Develop and manage internal and external marketing strategies for Corwin Center, Outpatient therapy and Health Service Clinic including maintenance of relationships with local hospitals.
Provide leadership to the Transition team to ensure a smooth, positive experience for residents and families.
Monitor financial performance, identify areas for improvement, and implement strategies to operate at or below approved budget.
Provide leadership and oversight of the electronic health records and other technologies in supported areas of responsibility.
Serve as organization’s Privacy Officer. Shall oversee all ongoing activities related to the development, implementation, and maintenance of the organization’s privacy policies in accordance with applicable federal and state laws.
Keep organization’s Risk Manager & Executive Director aware of all potential and threatened exposures.
Assists with special projects as required by Executive Director.

Essential Duties as a Manager:

Completes annual staff performance appraisal forms, directly or through subordinates; delivers to Human Resources by due date. Meets with staff members on an ongoing and continual basis to review performance and provide feedback, guidance and instruction needed.
Selects candidates, trains, assigns and supervises staff, directly or through subordinates.
Ongoing evaluation of performance of staff, initiates disciplinary action and consults with Human Resources regarding employee issues.
Plans for and recommends space, staffing, training and equipment needed to meet resident needs and /or to provide other services. Needs are demonstrated by budget, goals and objectives, reports and other departmental records.
Prepares annual budget to provide appropriate level of care and establish financial goals. Justifies assumptions used in compilation.
Participates in applicable committees and meetings as required.
Completes required in-services.
Responds to internal and external communication timely and appropriately utilizing customer service approach.
Promotes a teamwork mentality throughout all aspects of position.
Communication and support of campus wide initiatives and goals to staff level to ensure all employees are aware of the organization’s overall goals and objectives.
Develops & implements departmental policies & procedures.
Supports employee Safety programs and initiatives, ensuring no lost time caused by work related injuries.

Required Knowledge, Skills and Experience:

Active & unencumbered Nursing Home Administrators license.
Two years’ experience as an administrator in skilled nursing preferred
Completion of the Washington State DSHS Assisted Living Administrator Training within 90 days of employment. https://www.dshs.wa.gov/altsa/training/dshs-assisted-living-facility-administrator-online-training
Experience in a Life Plan Community preferred
Experience in an Assisted Living or Memory Care environment preferred
Must read, speak & write English.
Experience in planning, organizing and implementing processes is required.
Effective communication skills, both verbal and written.
Excellent analytical skills.
Knowledge of Microsoft Office software.
Empathy and sensitivity to older adults needs.
Understanding of Federal and State Regulations

All Emerald Heights employees must pass a criminal background check and other pre-employment requirements. We are an E-Verify employer.

Emerald Heights is an equal opportunity employer.

We’re prioritizing safety for our employees and residents, their families and our communities by requiring the COVID-19 vaccination for all employees.