Protecting yourself from assault at work involves awareness, training and proactive strategies. De-escalating patients is pivotal to maintaining a safe environment and can limit injuries. 

Here are some key things to consider: 

1. Each patient is unique. De-escalation strategies should be tailored to individual needs and circumstances. Follow established protocols. Regular training and communication among staff members are key.
2. Stay aware of the situation and be alert to your surroundings. Observe body language. Be mindful of no verbal cues. Recognize signs of agitation.
3. Stay calm and composed: Keeping a cool demeanor can help diffuse tension and prevent the situation from escalating further.
4. Create a safe environment: Ensure the immediate environment is safe and free from potential hazards. Remove any objects that could be used as weapons or cause harm. Walk away if a situation feels unsafe. 
5. Active listening: Listen attentively to the patient’s concerns or frustrations. Acknowledge their feelings. Sometimes, patients may become agitated due to feeling ignored or misunderstood.
6. Maintain a respectful approach: Use a calm and polite tone of voice. Avoiding confrontational or threatening, condescending language. 
7. Provide reassurance: Communicate that you are there to help and support them.
8. Give space: If the patient appears agitated or upset, give them some space and privacy if possible. Crowded or noisy environments can contribute to escalated behavior. 
9. Redirect and distract: Offer alternatives or suggest activities that you know they enjoy, or they will participate in to shift their focus away from the triggering situation.
10. Involve a trusted staff member: If the patient continues to escalate despite your efforts, involve someone who has experience in managing challenging behaviors. 

Together we can create a safe and peaceful workplace!